Vioella Terms and Conditions

Care Instructions

We want you to enjoy wearing your new piece for years to come so please take care when handling. The pieces are handcrafted and most made using natural materials so are often very delicate.

• Be careful when applying perfume or creams as these may cause discolouration to your jewellery.
• Avoid direct contact with water, swimming pools and the sea as this could damage or cause discolouration to your piece.
• The stones and gems used are individually unique and may vary in shape, size and colour, therefore there may be slight differences in each stone/bead.
• If you feel your piece is to small or big for you, please contact Vioella and we will be happy to make the appropriate alteration. (small material and postage charge may apply)

Vioella Privacy Policy - Keeping Your Secrets Safe

Privacy and security of personal information is a priority for Vioella. We have therefore set out below the guidelines we use for protecting your personal information. Please read this Privacy Policy carefully and check it periodically since it may change from time to time.

Vioella own the database right and any information collected on this website. We do not sell, share or transfer this information. Use of the Vioella website constitutes your consent to Vioella collecting and using personal information about you in accordance with Vioella’s Privacy Policy as outlined.

Vioella will only ever use your personal information for specific purposes. You have the right under the Data Protection Act 1998 to ask us to provide you with details of any personal information we hold about you. We will charge you the statutory administration fee for dealing with your request and may require proof of identity before providing you with information to which you are legally entitled. You are entitled to ask Vioella to correct any inaccuracies.

Information held by Vioella will be used for the purposes of fulfilling your order and/or enquiry. Records may be kept of all email and telephone communication in order to maintain, improve and fulfil our service to you. In order to improve our service through training of our staff, we may monitor any communication between you and Vioella.

The internet is a global network meaning that personal data about you may travel internationally, which may include places outside the European Union.

If you give us information about another individual for business purposes, you do so on the basis that the other individual has agreed and has consented to the processing of his or her personal data, including sensitive personal data and to your receiving on his or her behalf any data protection notices.

Should you have any further queries or no longer wish to receive any future communication from Vioella, please feel free to contact a member of the Customer Services team at customerservices@vioella.com